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A Guide to Providing Constructive Feedback to Candidates
Rhys Weightman

The pandemic has shifted the talent landscape exponentially. Skills shortages coupled with a greater focus on equality, diversity & inclusion (ED&I) mean organisations are working hard to elevate their employer brand to stand out from the competition and successfully secure in-demand talent.


Key to this is providing a positive candidate experience throughout the hiring process, even for those who are unsuccessful. After all, just because they may not be suitable for a position right now doesn’t mean they won’t be an excellent fit for another role in the future. That’s why employers must provide an engaging experience that, while may not deliver the candidate's desired outcome, leaves the door open for them to apply further down the line.


A significant element of this is offering personalised feedback to all unsuccessful candidates. But, how can this be delivered positively and constructively? And how can you ensure that a candidate will be receptive? Here, we look at some ways employers can offer feedback while still providing a positive candidate experience.


1. Acknowledgement

Applying for a role takes time and effort. From the moment they enter the working world, candidates are told to tailor applications to each employer and invest time to prepare for interviews and assessments. Make sure you thank them for considering you as an employer and that you value their time.


2. Establish preference

While most candidates will appreciate a telephone call to inform them of the outcome, they may wish to receive any detailed feedback via email so they can digest the information at a time and place that’s more convenient. You must also consider that they may not want to know at all. Applying for a role can be highly emotional, so find out the information they want to receive and how they want to receive it early in the feedback process.


3. Accentuate the positives 

Reinforce the strengths in their application and recommend areas they can build upon for future applications. Keep this based on their skills and ability rather than personal attributes, which could hint at bias in the selection process. 


4. Explain the decision 

Many employers make the mistake of focusing too much on why someone wasn’t selected. In reality, the candidate will want to know what made someone else’s application successful, so be sure to tell them. As a progressive employer, your selection and assessment process should be entirely based on someone’s ability to do the role, rather than something intangible (and potentially problematic) like ‘cultural fit’. If the successful person had stronger skills in a particular area, explain this to the candidate as they will then know where strengths need to be built if they apply for similar roles.


5. Outline the process

Remind the candidate of the process and how they were scored at each stage. You want them to know they were assessed fairly throughout and that your decision didn’t come down to something beyond their control. For example, if the role description didn’t ask for management experience, but you chose someone who possessed this experience as a differentiator from other candidates, your process was likely unfair from the outset. Also, if they completed an assessment as part of the process, offer to share their results with them. They may not wish to see them, but it’s their right to see how they performed and identify areas for improvement. 


6. Keep the door open 

Once they have digested the feedback, a candidate may have further questions or require clarity on specific points. Offer them the space and time to do this. If a candidate is good, you’ll want them to return at a later date or recommend your company to a friend who’s seeking a new role. Be proactive about continuing your relationship with them and be patient if they want further information on the hiring process and the decision. 


7. Standardise it

Once you have established a feedback procedure that candidates are receptive to, formalise and incorporate it into your hiring process to ensure all hiring managers have a practical blueprint for feedback. It should be applied across all roles in your organisation, from entry-level to senior leadership, so the candidate experience is consistent and becomes attributed to your unique brand. 


Building positive and inclusive candidate journeys 

Here at level=, it's our mission to help every sports organisation, regardless of size or scope, bring diversity and inclusion to their leadership and broader teams. Find out more about some of the ways we support employers and help them build fair and inclusive hiring processes, from implementing competency-based assessments to conducting consciously inclusive interviews.


Connect with us on 020 8392 9959 or email hello@levelequals.com.

By Rhys Weightman 05 Dec, 2023
Bullying is something no-one should have to deal with. While we often associate bullying with childhood, the reality is that bullies can follow people throughout the entire lives, impacting the performance, and culture of workplaces. While conflicts in the workplace are natural, there’s a difference between misunderstandings and clashes among teams, and consistent abuse. Although it’s important for employees to stand up for themselves, and seek assistance when dealing with bullies, HR managers and business leaders also play a role. Direct line managers, supervisors, and executives also need to implement strategies to ensure they’re creating a supportive, respectful company culture. Here’s everything you need to know about overcoming bullying in the sporting space. Defining Workplace Bullying: Identifying the Signs To overcome bullying in the sports, leisure and recreation workspace, business leaders and their employees first need to recognise the signs. Bullying can appear in a range of forms, from name calling, to the deliberate isolation of specific employees by other individuals or groups. However, the Workplace Bullying Institute (WBI) gives the concept a clear definition. It says bullying is any repeated, harmful mistreatment of one or more people by one or more perpetrators. Workplace bullying can happen both offline and online, particularly in today’s world of hybrid and remote work. It can also include: · Name calling or abusive language · Ignoring, isolating, or excluding members of staff · Belittling or making fun of an employee · Scapegoating or blaming other employees for issues · Manipulation or coercion · Spreading rumours about an employee · Aggressive or violent behavior Even business leaders can be perpetrators of bullying, when they set their employees up to fail, disregard them, or overwhelm them with menial tasks. Workplace bullying is extremely common, with 30% of Americans saying they experience this issue in their profession. Unfortunately, the side effects can be disastrous for both businesses and individuals alike. Consistent bullying can cause stress, ill health, and burnout for employees. It also harms team productivity, and increases a company’s chance of talent turnover, leading to significant skill gaps and problems with long-term performance. Handling Workplace Bullying: Global Factors Workplace bullying in the sport industry is an issue that arises all over the world. While the negative impact it has on businesses and employees is consistent wherever you are, the solutions companies and team members can use to deal with bullying vary depending on location. For instance, the UK and Australian governments have both implemented anti-bullying legislation , such as the Equality Act in the UK, and the Fair Work Act in Australia. In these regions, organizations/organisations are encouraged to implement comprehensive anti-bullying policies, outlining unacceptable behaviours, reporting procedures, and consequences for perpetrators. Employees are also encouraged to deliver training and awareness programs, to educate employees about the effects of workplace bullying and how to recognize it. In the US, workplace bullying is addressed through various channels, including legal recourse. While there are no specific federal laws against bullying, many US companies still adopt anti-bullying policies to create a safe and inclusive workspace. Additionally, the US Equal Employment Opportunity Commission shares guidelines team leaders can use to address workplace harassment and bullying. Effective Strategies for Handling Workplace Bullying Though there are different regulations and legal solutions in place for workplace bullying depending on where you are in the world, business leaders can still experiment with a range of universally effective strategies for mitigation, no matter their location. Some of the best ways to combat workplace bullying include: 1. Establish and Share Clear Policies First, it’s important to develop and communicate clear anti-bullying policies for the entire workforce. These policies should outline examples of unacceptable behaviours, as well as the potential consequences for perpetrators. Ensure team members understand which reporting mechanisms are in place to ensure they can seek out assistance if they feel harassed by another team member. All employees should have access to accessible, confidential reporting mechanisms, to help them seek out help without fear. 2. Promote a Respectful, Inclusive Culture Today’s most innovative companies are already investing in Diversity, Equity, and Inclusion initiatives, designed to create equality and respect between team members. This is important at a time when 76% of job seekers and employees believe DEI initiatives are crucial. Promoting a culture of respect and inclusion in the workplace helps to minimise the risk of bullying. Team members should be encouraged to embrace the diverse characteristics of their work mates, and reminded that harassing behavior will not be tolerated. Leaders should set examples, by consistently treating team members with dignity. 3. Invest in Training and Education Investing in educational programs in the workspace isn’t just crucial to give employees access to new technical skills or improve workplace engagement. It can also be a valuable way to promote bonds between team members, and hone soft skills. Consider investing in educational resources that focus on teaching valuable communication, collaboration, and cooperation skills. Provide team members with educational resources to help them understand the effects of bullying, and what they can do to recognise, address, and even prevent the issue. 4. Respond to Reports Correctly Simply ensuring employees in the workplace can report instances of bullying isn’t enough. Companies also need to be willing to act rapidly when an employee is facing harassment. All reports issued by team members should be investigated thoroughly, promptly, and impartially. The consequences for perpetrators should be significant, but also consistent and fair, based on the nature of the situation. Additionally, business leaders in the sport industry should ensure support is available to victims following the event. This could include offering counselling, mediation, or coaching sessions. 5. Stay Vigilant Unfortunately, even as business leaders continue to invest in initiatives to make their companies more welcoming and supportive to employees, bullying is still an issue. In today’s world of hybrid and remote work, it can be even harder to spot problems, particularly when harassment happens online, or through video meetings. To stay on top of the problem, managers and business leaders need to be vigilant about monitoring the workplace environment. Pay attention to the behaviours of employees, investigate instances of severe stress and burnout, and constantly promote team bonding. Workplace bullying is unfortunately a global, persistent issue, that requires attention from both employees, and business leaders. Addressing instances of bullying effectively isn’t just the key to creating a more attractive company culture. It’s also important to ensuring employees can feel engaged and productive at work, and helps to reduce the risk of talent turnover. The right initiatives can even help to make your business more appealing to industry talent.
By Rhys Weightman 21 Nov, 2023
Level= takes great pride in our recognition for outstanding work in the sports industry at the esteemed Football Business Awards held in London in May. We were honoured to receive the Silver Award in the Equality, Diversity, and Inclusion category. This award is a testament to our commitment to putting diversity at the core of our mission and engagement. We were in excellent company, with notable nominees including Brighton & Hove Albion FC, Aston Villa FC, Chelsea FC, Liverpool FC, and Watford FC. Our purpose is clear: to empower every sports organisation with inclusive recruitment practices designed to eliminate bias and ensure fairness in hiring decisions. We've collaborated on numerous projects with Brentford FC and The Premier League, aligning with their dedication to equality, diversity, and inclusion through our consciously inclusive approach to hiring. By proactively reaching out to diverse communities and employing a debiased process, Level= has increased the representation of underrepresented groups within these organisations. Jon Varney, CEO of Brentford FC, underscores the benefits of our anonymisation process: "We piloted an anonymous recruitment process for several executive roles within the Club. This approach has allowed numerous candidates from underrepresented groups to advance to the final stages and secure full-time contracts with us." Amy Field, The Premier League Policy Department Operations Manager, recognises the limitations of traditional recruitment methods like CV and cover letters: "It's evident that, among the multitude of applications we typically receive, we might have overlooked some candidates based solely on their work history." At Level=, we persistently challenge the conventional approach to bring about positive change in sports recruitment. Our commitment to creating a level playing field for all candidates has resulted in attracting a more diverse pool of talent, all while significantly reducing the recruitment time for dedicated hiring teams. Click here to see the organisations we have worked with
By Rhys Weightman 07 Nov, 2023
We all feel a little overwhelmed at times. Life, work, relationships, and countless other factors can make even the most organised person feel as though they’re drowning in their to-do list.
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